Export Success: Home Safety Bundle (Smoke+Gas+Water Leak) (WL-HTB01) — Lisbon, Portugal
This case study documents Wanlin Fire Protection's successful export project supplying Home Safety Bundle (Smoke+Gas+Water Leak) (WL-HTB01) to a leading property management company in Lisbon, Portugal.
Project Overview
| Field | Detail |
|---|---|
| Client Type | Property Management Company |
| Location | Lisbon, Portugal |
| Product | Home Safety Bundle (Smoke+Gas+Water Leak) (WL-HTB01) |
| Quantity | 2,543 pcs |
| Contract Value | USD 107,000 |
| Certifications Required | CE / EN14604 |
| Delivery Time | 5 weeks from order confirmation |
| Incoterms | CIF Lisbon |
Client Challenge
The property management company in Lisbon was looking to expand its home fire safety product range to meet growing residential market demand in Portugal. Previous suppliers had issues with:
- Inconsistent product quality between batches
- Missing CE / EN14604 certification documentation
- Long lead times (60+ days) causing stock-outs
- Limited APP localization — English-only interface unsuitable for Portugal consumers
Wanlin's Solution
Wanlin assigned a dedicated export account manager to the Lisbon client and provided:
1. Pre-shipment QC inspection by SGS at Wanlin factory — client received full report before payment.
2. Complete CE / EN14604 documentation package — accepted by Portugal customs on first submission.
3. Customized packaging with Portugal language instructions and local compliance marks.
4. 5-week delivery via sea freight (FCL) + DHL air for urgent replenishment orders.
5. English + local-language APP — reducing customer support burden for the Lisbon client.
Results After 6 Months
- Zero quality-related returns from end consumers in Portugal
- 89% repeat purchase rate among end users who registered the APP
- Client expanded from 1 SKU to 4 Wanlin product lines
- Second order placed within 3 months — quantity increased by 69%
- Achieved ISO 9001 factory audit acceptance by Portugal insurance partner
Client Testimonial
"Wanlin is the most reliable China factory partner we have worked with in the home fire safety category. Their certification documentation is complete, their quality control is consistent, and their export team responds quickly. We plan to grow our Wanlin SKUs to cover our entire fire safety product range in Portugal."
— Procurement Manager, Property Management Company, Lisbon
Start Your Partnership with Wanlin
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
Published Date
2026-03-09
Contact
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com